Terms & Conditions

About us

Charged Leads (ABN 37 345 804 662) is a lead generation service that connects homeowners seeking EV charger installation quotes with licensed electricians and installers across Australia. These Terms and Conditions govern the relationship between Charged Leads and our electrician/installer clients (“you”, “your”, “client”).

The service

We generate enquiries (“leads”) from homeowners and other property owners who have expressed interest in having an EV charger installed. Each lead contains the contact details and property/charger information provided by the enquirer.

Leads are delivered to you through our client dashboard. We may deliver leads by other agreed methods (such as email or SMS notification) at our discretion.

Pay-per-lead model

Our service operates on a pay-per-lead basis. You pay for each lead we deliver to you, at the rate agreed at the time of your account setup or as otherwise communicated to you in writing.

Prices are in Australian dollars and inclusive of GST unless stated otherwise. We may update our lead pricing from time to time; we will give you reasonable notice of any price changes.

Payment is due in accordance with the payment terms set out in your account agreement or as otherwise agreed in writing.

No conversion guarantee

We guarantee to deliver genuine enquiries from real people who have expressed interest in EV charger installation. We do not guarantee that any lead will result in a booked job, completed sale, or any other outcome for your business.

Conversion rates depend on many factors outside our control, including your response time, pricing, availability, and the homeowner’s circumstances. We cannot be held responsible for leads that do not convert.

Lead quality and replacement

We take pride in the quality of our leads. A lead replacement or credit may be issued at our discretion in any of the following circumstances:

• The contact details provided are invalid and the enquirer cannot be reached after reasonable attempts
• The enquiry is clearly a duplicate of one you have already received and paid for within the previous 30 days
• The lead falls clearly outside the service area or lead type you have agreed to receive
• The enquiry is demonstrably fraudulent or spam

Replacement or credit requests must be submitted within 5 business days of receiving the lead, with a brief explanation. We will review requests promptly.

We do not issue credits or replacements for leads where the homeowner has simply changed their mind, is not ready to proceed, or does not accept your quote. These are normal parts of the sales process.

Client responsibilities

You agree to:

• Hold all relevant licences, qualifications, and insurances required to carry out EV charger installation work in your operating state(s)
• Contact leads promptly — ideally within 1 business day of receiving them
• Treat enquirers professionally and in accordance with all applicable laws
• Use lead information only for the purpose of following up on the enquiry, and in accordance with your obligations under the Australian Privacy Act 1988 (Cth)
• Not share, sell, or provide lead information to any third party
• Keep your account and payment details up to date

Payment terms

Invoices are issued in accordance with your account agreement. Payment is due by the due date shown on each invoice. Late payments may attract interest and we reserve the right to suspend lead delivery until outstanding amounts are paid.

If you dispute an invoice, contact us within 7 days of the invoice date. Undisputed amounts remain due by the original due date.

Acceptable use

You must not use our service or the client dashboard to:

• Engage in any unlawful, misleading, or deceptive conduct
• Harass, threaten, or abuse enquirers
• Attempt to reverse-engineer, scrape, or misuse any part of the Charged Leads platform
• Circumvent or attempt to circumvent our systems or payment obligations

We may suspend or terminate your account immediately if we believe you have breached these terms.

Intellectual property

All content on the Charged Leads website and platform, including our brand, copy, and software, is owned by or licensed to Charged Leads. You may not reproduce or use any of it without our prior written consent.

Limitation of liability

To the maximum extent permitted by law, Charged Leads is not liable to you for any indirect, incidental, special, or consequential loss or damage (including loss of revenue, loss of profit, or loss of data) arising out of or in connection with our service, even if we have been advised of the possibility of such loss.

Our total aggregate liability to you for any claim arising out of or in connection with these terms or our service is limited to the total amount paid by you to us in the 3 months preceding the event giving rise to the claim.

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Changes to these terms

We may update these Terms and Conditions from time to time. We will notify you of material changes by email or through the client dashboard. Continuing to use the service after changes take effect means you accept the updated terms.

Governing law

These terms are governed by the laws of Victoria, Australia. Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact us

If you have any questions about these Terms and Conditions, contact us at lachie@chargedleads.com.